Privacy Policy

Account Information When you create an account, we may collect: Full name Business or company name Email address Phone number Password or authentication information Country or region Business information Account preferences Subscription information Other information you voluntarily provide 2.2 Business and Profile Information Depending on how you use KizVal, you may provide: Business name Business description Business address Website Business category Logo Business hours Customer-service information Social media accounts WhatsApp business information Other business profile information 2.3 Customer and Contact Information When you use KizVal's CRM, messaging, contact-management, or automation features, you may upload or otherwise process information about your customers and contacts. This may include: Names Phone numbers Email addresses WhatsApp identifiers Customer tags Notes Conversation history Purchase or transaction information Appointment information Customer preferences Custom fields Communication history Other information you choose to store You are responsible for ensuring that you have the appropriate legal basis and permissions to collect and process this information. 2.4 Messages and Communications When you use KizVal to communicate with customers, we may process: Incoming messages Outgoing messages Message content Attachments Images Videos Audio Documents Conversation metadata Message timestamps Delivery information Contact information Conversation labels and tags The information processed depends on the communication channels and features you activate. 2.5 AI and Automation Data If you use KizVal's AI-powered features, we may process information required to provide those features. This may include: Customer messages Business instructions FAQs Knowledge-base information Uploaded documents Website content AI prompts AI-generated responses Flow instructions Automation rules CRM information Other information you choose to provide to an AI feature We process this information to provide the AI functionality you request. 2.6 Documents and Knowledge Sources KizVal may allow you to upload or connect business information for AI training or knowledge retrieval. These sources may include: PDF files DOCX files Website URLs FAQs Product information Business documentation Policies Training materials Other business content You are responsible for ensuring that you have the right to upload and process such information. 2.7 Payment Information If you purchase a KizVal subscription or other paid service, payment information may be processed by our third-party payment providers. Depending on the payment provider, we may receive information such as: Payment status Transaction reference Amount paid Currency Customer name Email address Billing information KizVal generally does not need to store your complete payment-card details when those details are processed directly by the applicable payment provider. 2.8 Technical and Usage Information We may automatically collect information about how you interact with KizVal, including: IP address Browser type Device type Operating system Login information Session information Pages or features accessed Date and time of activity Error logs Performance information Usage statistics Referrer information Security and authentication logs

We may use information we collect to: Create and manage your account Provide KizVal's services Process and deliver messages Provide CRM functionality Execute automation workflows Provide AI features Process uploaded knowledge and documents Manage subscriptions and billing Process payments Provide customer support Improve platform performance Monitor and troubleshoot technical problems Detect and prevent abuse Protect the security of our platform Prevent fraud Analyze usage and performance Communicate important service information Send transactional emails Respond to inquiries Develop and improve KizVal Comply with applicable legal obligations We do not use your information for purposes that are materially incompatible with those described in this Privacy Policy without providing appropriate notice where required.

Where applicable, we process personal information based on one or more of the following legal bases: Performance of a contract Your consent Legitimate business interests Compliance with legal obligations Protection of rights and safety Other lawful bases permitted by applicable law The applicable legal basis may depend on the type of information and the circumstances in which it is collected.

KizVal is primarily a platform used by businesses. If you upload or process customer information through KizVal, you remain responsible for that information and for determining how it may legally be processed. For example, you may use KizVal to store customer contacts or communicate with customers through WhatsApp. You are responsible for: Obtaining required permissions or consent Providing appropriate privacy notices to your customers Respecting applicable data-protection laws Ensuring your communications are lawful Responding to customer requests where required Ensuring that customer information is not uploaded unlawfully KizVal will process such information as necessary to provide the services you request.

We may share information with third parties when necessary to operate KizVal or provide services you request. These parties may include: Service Providers We may use third-party providers for: Hosting Cloud infrastructure Email delivery Payment processing AI processing Voice processing Analytics Security Database services Customer support Error monitoring Communication services These providers may process information on our behalf. Legal Requirements We may disclose information when reasonably necessary to: Comply with applicable laws Respond to lawful requests Comply with court orders Protect our rights Protect users Investigate fraud or abuse Prevent security threats Protect the safety of individuals Business Transfers If KizVal is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.

We take reasonable technical and organizational measures designed to protect information against: Unauthorized access Unauthorized disclosure Loss Misuse Alteration Destruction Security measures may include access controls, authentication mechanisms, monitoring, encryption where appropriate, backups, and other technical safeguards. However, no internet-based system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and for notifying us if you believe your account has been compromised.

Depending on your location and applicable law, you may have rights relating to your personal information. These may include the right to: Request access to your personal information Request correction of inaccurate information Request deletion of information Request restriction of processing Object to certain processing Withdraw consent where processing is based on consent Request information about how your data is processed Request a copy of certain information Lodge a complaint with a relevant data-protection authority Not all rights apply in every circumstance, and some requests may be subject to legal limitations.

We retain personal information for as long as reasonably necessary to: Provide the KizVal services Maintain your account Fulfill contractual obligations Resolve disputes Maintain security Prevent fraud Comply with legal obligations Enforce agreements Maintain appropriate business records The retention period may vary depending on the type of information and the purpose for which it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

You may request deletion of certain personal information associated with your account. Depending on the circumstances, we may: Delete the requested information Deactivate your account Remove information from active systems Anonymize information Retain limited information where legally required or reasonably necessary Some information may remain in backups for a limited period before being securely overwritten or deleted.

KizVal may use cookies and similar technologies to: Keep users signed in Maintain sessions Remember preferences Improve functionality Understand website usage Monitor performance Improve security Analyze traffic You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the KizVal website or services.

We may update this Privacy Policy from time to time. When we make changes, we may update the "Last Updated" date at the top of this policy. If significant changes are made, we may provide additional notice where appropriate. Your continued use of KizVal after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

Data Protection Officer: privacy@kizval.com

EU Representative: eu-rep@kizval.com

Mailing address: WaDesk, Inc. · 42 Cubbon Park Road, Bengaluru 560001, India